Press Releases
WHOLE-OF-GOVERNMENT 2021 BUSINESS SATISFACTION e-SURVEY(e-BizSat)

The BizSat is a national survey conducted every two years to capture business satisfaction level, key drivers of satisfaction, and service expectations of frontline government services.

The survey results will give the government evidence-based insights on how to improve frontline government services, in particular to: design and deliver better services whether face-to-face, phone call, or online; and, standardize the quality of frontline government services for your business. 

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2021-11-18
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