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Screenshot of the SEnA Conference facilitated through Zoom by DOLE Quezon's SEnA Desk Officer (SEADO) Franz Raymond Aquino. The faces of the parties were blurred to protect their identities.

A senior citizen who worked as a lineman in a cable and internet provider company for almost 20 years has received his retirement benefits through the Single-Entry Approach (SEnA) program of the Department of Labor and Employment Quezon Provincial Office (DOLE QPO).

Franz Raymond Aquino, DOLE QPO SEnA Desk Officer (SEADO) who handled the request for assistance, said that Mariano Bautista (not his real name) of Tayabas City, Quezon, received P119,000 as payment for his monetary claims.

"Mr. Bautista was able to maintain quality work and competently performed his job as a lineman in the company. He had been in-charge of installing lines, repairing them if damage occurs, and providing routine maintenance to poles and conduits. Upon reaching the age of retirement, he claimed for retirement benefit," he said.

After validation, DOLE QPO set the schedule of conciliation-mediation conference between the requesting party and the responding company.

Through a video conference via Zoom platform, the SEADO discussed the rules in granting retirement pay to workers as provided in the labor code. The owner agreed to pay the sum of P119,000 as retirement pay for Mr. Baustista. An initial payment of P50,000 was given on March 07, 2022 in cash and the remaining will be given on a staggered basis which will be given as P5,000 monthly until it reaches the full payment.

DOLE Quezon Provincial Head Mr. Edwin T. Hernandez praised the cooperation of both parties that resulted in the immediate settlement and payment of monetary claims.

He encouraged workers having similar issues with their employers to file a request for assistance through SEnA to facilitate an amicable settlement.

“It is part of our duty to settle complaints through this program to prevent them from ripening into full-blown labor dispute and with the implementation of the Electronic Single-Entry Approach service or E-SEnA, it will be easier now for clients to file requests for assistance wherever they are in the country,” Mr. Hernandez said.

“We would also like to remind the business owners to observe compliance with labor laws to avoid disagreements and further strengthen rapport with their workers. Never hesitate to ask for assistance from us our officers are ready to give you pieces of advice or offer solutions and alternatives to the claims or issues,” he added.

In response, Mr. Bautista expressed his gratitude to DOLE QPO upon receiving his retirement pay:

“Taos-puso po ang aking pasasalamat sa DOLE dito sa Quezon at sa lahat ng mga empleyado nilang tumulong sa akin upang makuha ko ang aking retirement pay. Labis-labis po ang aking katuwaan at mayroon na akong ipangtutustos sa pang-araw-araw na pangangailangan ng aking pamilya at dagdag sa pagbili ng gamot para sa aking karamdaman,” Bautista said.

The Single-Entry Approach or SENA refers to an administrative approach to provide a speedy, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to prevent them from ripening into full blown disputes.

Under this approach, all labor and employment disputes shall undergo a 30-day mandatory conciliation-mediation process to effect settlement among the contending parties.


Senior Labor and Employment Officer

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