Press Releases

After a delay of two months, a worker from Lopez, Quezon has finally received her rightful benefits from her previous employer with the assistance of the Department of Labor and Employment Quezon Provincial Office (DOLE QPO).

Bea*, 27, a transgender woman, has served as a pharmacy assistant for more than two years in a hospital in Quezon Province. In April 2022, she resigned from the company to look for better opportunities in other hospitals.

She filed a request for assistance (RFA) through the e-SEnA to expedite the release of her monetary claims worth more than P50,000.00 which includes unpaid holiday pay, 13th month pay, last salary and other benefits.

DOLE QPO’s SENA Desk Officer (SEADO) Franz Raymond Aquino then called the attention of the worker’s former employer and immediately, a conciliation-mediation conference was scheduled.

During the first conference held via zoom, the finance officer of the hospital requested to give them time to release the claims of Bea since their company is experiencing financial difficulties due to the pandemic.

Mr. Aquino gave them one month to pay their obligation to the requesting party. The responding party offered to release the claims on installment basis within one month which Bea accepted. Then last June 27, just in time with the celebration of Pride Month, Bea received the full amount of her monetary claims from her previous employer.

She was over the moon as she received the monetary benefit and thanked DOLE QPO for the assistance.

“Maraming maraming salamat po sa DOLE Quezon Provincial Office sa pagtulong sa akin na makuha ko ang mga benepisyo sa panahon ng aking pagtatrabaho sa ospital. Malaking tulong po ang natanggap kong halaga upang magsimula muli sa paghahanap ng bagong trabaho. (Thank you very much to DOLE Quezon Provincial Office for helping me get the benefits that I earned during my employment in the hospital. It will be a great help for me as I start looking for a new job again." Bea said.


DOLE Quezon Provincial Head Mr. Edwin T. Hernandez lauded the cooperation of both parties in the immediate settlement and payment of the monetary claims.

"DOLE’s Single-Entry Approach (SEnA) program during this time of crisis provides innovations and strategies to deliver a speedier disposition of RFAs which is beneficial to both parties," he said.

Mr. Hernandez noted that SEnA ensures to solve disputes through 30-day conciliation-mediation, coupled with the existing labor arbitration and adjudication process.

He also mentioned that no one should be harassed, bullied or discriminated against by others while in the workplace because of their sexual orientation, gender identity, expression and sex characteristics (SOGIESC).

He encouraged workers who have pending claims/issues with their employers to file their RFAs through e-SEnA. A free online service, e-SEna gives client the convenience of seeking for assistance without the need to physically appear at any DOLE office. Clients shall only need to open their browser and type into the address bar.

* The real name of the requesting party was changed for confidentiality


Labor Information Officer
DOLE Quezon Provincial Office

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