Press Releases

In line with its continued effort to improve customer feedback management, the Department of Labor and Employment in CALABARZON has launched a web-based feedback form on October 16, 2020.

The digitization of customer feedback form is in support of the worldwide public health community’s work to keep people safe and informed during the COVID-19 pandemic. Likewise, it also aims to enhance the programs and services by seeking comments or suggestions and addressing the needs of customers and stakeholders especially during this health crisis.

“One of the priorities of DOLE IV-A is to increase public communication, so this offers our clients another way to let us know their thoughts on our services,” said Henry John S. Jalbuena, DOLE IV-A Regional Director.

“We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is changing all of our lives. At times like this, the public service that we provide is vital. When things return to normalcy, our clients will remember positively the services that were helpful and supportive in their times of need,” Director Jalbuena added.

Director Jalbuena highlighted that the “voice of the customer” has always been at the center of making a customer-centric organization, but in rapidly changing and uncertain times, fast and accurate insight, particularly using the digital platform, provides a guide on how to best meet customer needs.

The online form allows clients to make comments on their experiences or concerns at a specific program of DOLE IV-A. It also allows them to be added to an email list for upcoming seminars and trainings spearheaded by DOLE IV-A. Comments made through this online platform will remain anonymous and confidential, and only be used for internal purposes. The form is available by scanning a quick response (QR) code or by going to


Regional Labor Information Officer-Designate

Director's Corner
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